Extend your website assistant to the phone
Voice AI is an optional upgrade to the Customer Response Website — the same approved knowledge and intake logic, extended to after-hours and overflow calls. It's a qualified add-on, not the default first purchase.
A qualified upgrade, not a default
Voice AI makes sense once we’ve confirmed the fit together — call volume, missed-call patterns, safety considerations, team capacity, and whether the economics work for your business.
The same assistant, extended to calls
- Step 1
A call comes in
One approved after-hours or overflow call path — the calls that usually go to voicemail.
- Step 2
The assistant answers
It clearly discloses that it is an automated assistant and follows your approved opening.
- Step 3
It qualifies the fit
The same approved knowledge and intake logic as the website — FAQ answers, service-area checks, approved questions.
- Step 4
It captures the details
Customer and project details, plus an appointment request, callback request, or approved transfer.
- Step 5
Your team is notified
An immediate, structured notification so a real person can follow up quickly.
- Step 6
Edge cases escalate
Anything uncertain, sensitive, urgent, or out of scope is escalated rather than guessed at.
Capabilities you approve, boundaries you control
Nothing is guessed. Each of these is set up, reviewed, and tested with you before the assistant handles a real call.
Business & holiday hours
Handles the after-hours and overflow windows you define, including holiday schedules.
Routing & overflow rules
Follows the routing and overflow logic you approve for one call path.
Approved knowledge & FAQs
Answers from a knowledge base you review, with clear price-discussion boundaries.
Transfer & escalation rules
Transfers or escalates based on rules you set for uncertain, sensitive, or urgent calls.
Notification preferences
Sends immediate, structured notifications to the recipients you choose.
Recording & retention settings
Recording, transcript, and retention behavior are configured to your preferences.
You approve the scope
The upgrade is intentionally narrow and transparent. You decide what the assistant can and cannot do.
- The exact automated-assistant opening callers hear
- Services offered and services explicitly excluded
- Qualification questions by call type
- Price-discussion boundaries
- Prohibited topics and situations
- Who receives notifications, and how
A careful launch, on purpose
Payment, onboarding, configuration, your testing, and go-live are separate steps. The assistant is never switched on automatically from onboarding answers — it goes live only after your explicit approval.
Sales-assisted, not self-serve yet
Start with the website; add Voice AI when it fits
We’ll help you launch the Customer Response Website first, then walk the call path with you and only add Voice AI once the fit is confirmed and you’ve signed off.